一般条款与条件

These terms apply to the use of VentionDesk (the “Software”), offered by Kutvention – Inh. Aykut Bicak, Seewenjestraße 175A, 28237 Bremen, email support@ventiondesk.com (“Provider”), to entrepreneurs within the meaning of § 14 BGB (German Civil Code), legal entities under public law and special funds under public law (“Customer”). The offer is not directed at consumers. Version of 2026-10-04.

The Customer’s general terms and conditions do not apply, even if the Provider does not object to them. Individual agreements, in particular on plan and price, take precedence over these terms.

The Provider makes the Software available as an online service in the web browser: management of customers, projects, tasks, cases with deadlines, time tracking, quotes, invoices and documents, a customer portal for the Customer’s customers and a programming interface through which the Customer can connect its own AI tools and services. The scope follows from the selected plan (clause 4). Each Customer receives its own area, separated from all other customers.

AI services (such as Claude by Anthropic) and services that the Customer connects itself (such as hosting, email or error-tracking services with its own access) are not part of the services; the Customer uses its own contracts for them and bears their costs itself.

For the term of the contract, the Customer receives the simple, non-transferable right to use the Software for its own purposes and to enable its employees and customers to use it to the extent intended for them.

The Provider continues to develop the Software. It may change, replace or discontinue functions if this is reasonable for the Customer and the contractual use is not restricted more than insignificantly. It announces material changes in text form at least six weeks in advance; the Customer may then terminate with effect from the date on which they take effect.

The Provider accepts questions and malfunctions at support@ventiondesk.com and handles them within a reasonable period.

The contract is concluded on completion of the registration. In doing so, a person authorised to act for the Customer confirms these terms and the data processing agreement; the Provider stores the time, the person and the version. The Customer takes out the subscription in the selected plan and deposits a means of payment with the payment service provider Stripe. The first 14 days are free of charge; charges are made only from their end. If the Customer cancels before the end of the trial period, no costs arise.

If it aborts the checkout at Stripe, it can still use the trial period and take out the subscription later; without a subscription, access ends with the trial period: access is suspended, the data is kept for a further 30 days and is deleted afterwards. Until then, exporting the data and taking out a subscription remain possible; taking out a subscription ends the suspension. The Customer keeps the details it provides at registration complete and correct and keeps its access credentials secret.

The scope of services and the limits of the plans follow from the overview below; the price overview at ventiondesk.com/preise shows the same details.

• Solo — €19.00 flat rate per month; 1 user, up to 5 active projects, up to 2 agent keys, without customer portal, email sending only via ventiondesk.com
• Team — €15.00 per user and month, at least 2 users; unlimited users, unlimited active projects, up to 10 agent keys, with customer portal, email sending from own domain
• Enterprise — €12.00 per user and month, at least 10 users; unlimited users, unlimited active projects, unlimited agent keys, with customer portal, email sending from own domain

Users are persons with access to the Customer’s area in the roles owner and staff member; customers in the customer portal and agent keys do not count as users. Changes to the limits are changes to the services under clause 2.

All prices are net prices plus statutory VAT and apply to annual payment in advance; for monthly payment they increase by 20 %. Payment is made in advance via the payment service provider Stripe; invoices are provided electronically.

The Customer’s owner can change the plan and the number of users in the Software under “Settings › Subscription”. A change of plan or number of users takes effect immediately; the difference for the current billing period is offset pro rata on the next invoice. A change of the payment interval starts a new billing period, is charged immediately and takes effect only once this payment has been received; any credit from the current billing period is offset.

The Provider may adjust the prices at most once within twelve months with effect from the start of a billing period and announces the adjustment in text form at least six weeks in advance. An increase is permissible at most in proportion to the change in the consumer price index for Germany published by the Federal Statistical Office (Statistisches Bundesamt) since the last price setting. If the index has fallen, the Provider reduces the prices in the same proportion with effect from the next billing period. The Customer may terminate with effect from the date on which an increase takes effect.

If a payment fails, Stripe attempts the collection again. If the Customer is in default with an amount of at least one monthly fee (for annual payment, one twelfth of the annual fee), the Provider may suspend access if it has previously sent the Customer a reminder in text form, set a deadline of at least two weeks and announced the suspension with its date, and the Customer does not pay by the end of the deadline. The suspension also covers the Customer’s customer portal; the announcement points this out. The data is kept in full; exporting the data and making payment remain possible. The suspension ends as soon as the outstanding amounts have been paid.

Depending on the choice, the subscription runs for one month or one year and renews by the same period unless it is terminated by the end of the period. Termination requires text form; termination in the Software under “Settings › Subscription” is sufficient and can be withdrawn there until the end of the period. The Provider may terminate with ordinary notice with effect from the end of the current billing period, for monthly payment with one month’s notice. The right to terminate for good cause remains unaffected.

If a subscription with annual payment ends early through termination under clause 2, 11 or 12, under clause 7 of the data processing agreement or for good cause for which the Provider is responsible, the Provider refunds the fee paid in advance for the period after the end of the contract pro rata.

After the end of the contract (in the case of a switch under clause 6a: after the transition period), access is suspended. The data is then kept for 30 days (retrieval period); during this time, exporting the data and making payment remain possible. Afterwards the data is deleted completely, unless the Provider is subject to a statutory retention obligation; the daily backup of the database expires no later than seven days, the backup of the files no later than 30 days thereafter. Excepted is the record of who agreed to which version of these Terms, of the data processing agreement and of the declaration of acting as a business, and when (name of the Customer, document, version, checksum, decision, time, and name and email address of the person acting). On deletion, the Provider moves it to a separate archive without the remaining data, keeps it for 3 years from the end of the calendar year in which the contract ends, and deletes it afterwards. At the Customer’s request, the Provider deletes the data before the 30 days have expired. On request, the Provider confirms the deletion in text form.

1. The Customer may at any time, with a notice period of no more than two months, request to switch to another provider or to its own systems or to port its data; it may combine this with termination under clause 6. The request requires text form; an email to support@ventiondesk.com is sufficient.
2. After the notice period expires, a transition period of no more than 30 days begins. During it, the Software remains usable to the agreed extent, and the Provider supports the switch to a reasonable extent. If the transition period is technically not feasible, the Provider notifies this within 14 working days of the request, giving reasons, and names a different period.
3. Exportable are the content and business data that the Customer, its users, customers in the customer portal and connected services have created in the Software, including files and associated metadata such as author, times and links, as JSON and in the original formats of the files. Not exported are source code and internal operating data of the Provider, data of other customers, secret access credentials such as keys and passwords, and log and measurement data generated by the Software itself. Which data is included in detail, in which formats and data structures, is described exhaustively by the Provider at ventiondesk.com/export.
4. The transition period ends when the switch is completed, at the latest when it expires; the contract ends with it. Afterwards, the Customer can retrieve the data for at least 30 days (retrieval period under clause 6). The Provider then deletes it completely, backups on their regular expiry under clause 6, and confirms the deletion in text form on request.
5. The Provider charges no fee for the switch and the data portability.

The Provider endeavours to achieve high availability; it owes a specific availability rate only if this has been expressly agreed. It carries out maintenance work outside normal business hours where possible and announces longer interruptions in advance; it may carry out urgent work to avert security risks without notice. The Provider is not responsible for disruptions that are based exclusively on circumstances outside the sphere of influence of the Provider and of the service providers it uses to provide the services, in particular general disruptions of the internet or force majeure.

The Customer grants access only to its own employees, to persons working for it and to its customers for the customer portal, in each case with the role their task requires, and withdraws an access without undue delay when the activity ends.

The Customer uses the Software only for lawful purposes, stores no content that infringes the rights of third parties, introduces no malware and, without the Provider’s consent, carries out no load or security tests and no automated mass retrieval outside the programming interface; this does not apply to security testing carried out entirely in accordance with the rules published at ventiondesk.com/sicherheit. It is responsible for the content that it, its users and connected AI tools create in the Software, and for messages that it sends to its customers via the Software. It backs up its own data that it needs outside the Software by exporting it regularly. The Customer itself retains its invoices and records in accordance with the statutory periods; VentionDesk is not an archive within the meaning of the tax retention obligations.

The Provider does not check the content of the data on its own initiative. It receives notices of illegal content via the reporting channel described at ventiondesk.com/impressum, confirms their receipt and informs the reporting person of its decision. After review, it may block such content and, under the conditions of clause 8a, also the access; it gives the Customer reasons for any such measure in text form and points out the available remedies, including recourse to the courts.

1. Independently of clause 5, the Provider may suspend the Customer’s access only if and for as long as one of the following grounds exists:
   1. a serious breach, or a breach repeated despite a formal warning, by the Customer or its users of the obligations under clause 8;
   2. illegal content that has been reported to the Provider and that, after review (clause 8), cannot be remedied by a less severe measure, in particular by blocking the individual content;
   3. a concrete threat to the security of the Software, to data or to other customers originating from the Customer’s area, for instance through malware, a misused access or an attack;
   4. an order by a public authority or a court that obliges the Provider to suspend.
   The Provider does not suspend for any other reasons; for payment default, clause 5 alone applies.
2. Before a suspension, the Provider gives the Customer a formal warning in text form and sets it a reasonable deadline for remedy, insofar as this is reasonable. It suspends without a prior warning only if there is an acute threat to the security of the Software, to data or to third parties, or if an order under paragraph 1 letter d requires immediate action. Suspending the access requires that less severe measures are not sufficient.
3. The Provider notifies the Customer’s owner of the suspension in text form without undue delay, stating the ground under paragraph 1, the relevant facts, whether the decision is based on a notice and whether it was taken by automated means, and pointing out the possibilities of challenging it, including recourse to the courts. This does not apply insofar as an order under paragraph 1 letter d prohibits the notification.
4. During the suspension, the data is kept in full, and the Customer’s owner can continue to export it, unless an order under paragraph 1 letter d prevents this. The suspension also covers the customer portal, the programming interface and the Customer’s intakes. For requests from data subjects, clause 8 of the data processing agreement applies.
5. The Provider lifts the suspension as soon as its ground no longer applies and notifies the Customer’s owner of this in text form. The Customer may at any time explain in text form that the ground no longer applies or did not exist; the Provider reviews this without undue delay and informs it of the result.
6. If the Customer is responsible for the ground of the suspension, it remains obliged to pay the agreed remuneration for its duration. Otherwise it owes no remuneration for the duration of the suspension; the Provider credits or refunds any fee paid in advance for this period. The right of both parties to terminate for good cause remains unaffected.

Insofar as the Provider processes personal data on behalf of the Customer, the data processing agreement applies in the version to which the Customer last agreed, at the conclusion of the contract or thereafter; in matters of data protection it takes precedence over these terms. The Customer’s data remains its data; the Provider uses it only to provide the services and not for its own purposes, in particular not for training AI models.

The Provider accesses a Customer’s content only to avert a malfunction, to restore data, to provide support at the Customer’s request, on its express instruction or to review reported illegal content (clause 8) — via a support access in the Software, of whose start and end it informs the Customer’s owner by email, or directly on the database or file storage. Details are governed by clause 4 of the data processing agreement.

The Provider is liable without limitation for intent and gross negligence, for damage resulting from injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz) and to the extent of a guarantee it has assumed.

In the case of slight negligence, the Provider is liable only for the breach of essential contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely. Liability is then limited to the damage that is typical for the contract and foreseeable.

Contributory fault on the part of the Customer, in particular if it does not use reasonable export or backup options that have been made available, remains unaffected in accordance with the statutory provisions.

Strict liability for defects existing at the time of conclusion of the contract (§ 536a(1) BGB) is excluded. This does not apply insofar as the Provider has fraudulently concealed a defect or assumed a guarantee. Liability under Art. 82 GDPR remains unaffected.

The Provider may change these terms if there is an objective reason for doing so (such as a change in the legal situation, new functions or new security requirements) and the Customer is not unreasonably disadvantaged as a result; it does not change plan and price in this way, for prices clause 4 applies. It notifies the change in text form at least six weeks before it comes into force. The amended version is presented to the Customer’s owner at the next sign-in; the owner can accept or reject it, and the Software remains usable in either case. If the owner rejects it, the previous version continues to apply; the Customer may then terminate with effect from the date on which the change comes into force, and the Provider under clause 6.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes is Bremen, insofar as the Customer is a merchant (Kaufmann). Declarations relating to this contract require text form; an email is sufficient. The Provider may transfer the contract, together with the data processing agreement, to a company controlled by it that continues to operate VentionDesk. This requires that the acquiring company assumes all obligations of the Provider under this contract and the data processing agreement and continues the sub-processors and technical and organisational measures agreed there unchanged. The Provider notifies the transfer in text form at least four weeks in advance, and the Customer may terminate with effect from the date of the transfer. Should a provision be invalid, the remainder of the contract remains valid; the statutory provision takes its place.